サービス・返金方針
Last updated: October 23, 2026
以下の方針本文は英語です。
実際の納品行数と不足分を報告します。支払済みの注文を確認内容どおりに納品できない場合は、元のお支払い方法へ全額返金します。行数保証の注文では、継続収集をキャンセルすると納品済みデータは残り、未納品分が比例計算で返金されます。ベストエフォートの注文では、行数が少なくても一部返金の対象にはなりません。ご相談：support@getmydata.io。
GetMyData is operated by Ana Ramos, an individual developer based in Manila, Philippines. Support, billing, privacy and legal enquiries: support@getmydata.io. Submit data requests through your AI Agent using our API, MCP or Skill; email is not an ordering channel.
1. Current service policy
If a paid order cannot be delivered as confirmed, the full payment is refunded to the original payment method and you are notified by email. For a guaranteed-row order, collection continues when rows are missing; if you cancel continued collection, delivered rows remain available and the undelivered share is refunded pro rata to the original payment method. A best-effort order covers up to the confirmed row count; fewer matching rows alone do not entitle you to a partial refund. We report the actual outcome, delivered rows and any shortfall accurately. Contact support@getmydata.io to have a dispute reviewed. This does not limit mandatory legal rights or a payment provider’s dispute process.
2. Incomplete or failed delivery
Check the actual delivery status and available results with your Agent. Report the problem to support@getmydata.io, including your order reference and a concise description. Do not send OTPs, private access credentials, full card details or unnecessary personal data. Customer support handles disputes. If the order cannot be delivered as confirmed, the full payment is refunded to the original payment method. The separate pro-rata refund when you cancel continued collection of a guaranteed-row order is described above. An Agent must not promise a refund beyond the confirmed order terms.
3. Payments and codes
A disputed payment is not automatically treated as successful or reversed. Verified refund or chargeback events received from the payment provider are recorded as actual payment facts. Recording such an external event does not by itself issue a further refund. Redeemed discount codes are not restored.
4. Mandatory rights
Nothing in this policy excludes rights or remedies that cannot be excluded under applicable law. Contact support@getmydata.io about a dispute or a request to exercise those rights.