Servizio e rimborsi
Last updated: October 23, 2026
Il testo della politica seguente è in inglese.
Indichiamo le righe consegnate e quelle mancanti. Se un ordine pagato non può essere consegnato come confermato, rimborsiamo tutto sul metodo di pagamento originale. Per ordini con righe garantite, annullare la raccolta continua conserva le righe consegnate e rimborsa proporzionalmente quelle mancanti. Gli ordini al meglio possono fornire meno righe senza rimborso parziale. Contestazioni: support@getmydata.io.
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1. Current service policy
If a paid order cannot be delivered as confirmed, the full payment is refunded to the original payment method and you are notified by email. For a guaranteed-row order, collection continues when rows are missing; if you cancel continued collection, delivered rows remain available and the undelivered share is refunded pro rata to the original payment method. A best-effort order covers up to the confirmed row count; fewer matching rows alone do not entitle you to a partial refund. We report the actual outcome, delivered rows and any shortfall accurately. Contact support@getmydata.io to have a dispute reviewed. This does not limit mandatory legal rights or a payment provider’s dispute process.
2. Incomplete or failed delivery
Check the actual delivery status and available results with your Agent. Report the problem to support@getmydata.io, including your order reference and a concise description. Do not send OTPs, private access credentials, full card details or unnecessary personal data. Customer support handles disputes. If the order cannot be delivered as confirmed, the full payment is refunded to the original payment method. The separate pro-rata refund when you cancel continued collection of a guaranteed-row order is described above. An Agent must not promise a refund beyond the confirmed order terms.
3. Payments and codes
A disputed payment is not automatically treated as successful or reversed. Verified refund or chargeback events received from the payment provider are recorded as actual payment facts. Recording such an external event does not by itself issue a further refund. Redeemed discount codes are not restored.
4. Mandatory rights
Nothing in this policy excludes rights or remedies that cannot be excluded under applicable law. Contact support@getmydata.io about a dispute or a request to exercise those rights.