Refund Policy
Last updated: October 17, 2026
In these documents, “GetMyData”, “we”, “us” and “our” refer to the operator of the GetMyData service at getmydata.io. You can reach us at any time: for requests and orders at service@getmydata.io, and for support, billing, refunds and privacy questions at support@getmydata.io.
We want you to pay only for results you are happy with. That is why every request starts with a free sample where possible, and why you see one fixed price before paying. All orders are one-time payments; there are no subscriptions. Refunds are issued by our Merchant of Record, Waffo Pancake (or Creem where its checkout was used), to your original payment method.
1. Full refund
You are entitled to a full refund if:
- you cancel after paying but before work on your order has started;
- you were charged twice or charged the wrong amount because of a billing error;
- we do not deliver your results within the time promised in your quote (or within 7 days if no time was stated), and you no longer want them;
- we cancel or cannot complete the job after you paid; or
- the delivered results clearly do not match what was described in the quote you accepted (for example, wrong website, missing the agreed fields, or far fewer records than agreed without explanation) and we cannot fix it within 3 days of your report.
2. Partial refund
If we can only deliver part of the agreed results — for example, because a website has fewer records than expected — we will tell you and refund the undelivered part in proportion, or offer you the choice of a full refund.
3. When refunds are not given
Because you approve a free sample and a written quote before paying, we generally do not refund orders where the results were delivered as described and you simply changed your mind. Small differences caused by the source website changing after the sample are not a reason for a refund, but we are happy to look at any concern. Orders stopped because they break our Acceptable Use Policy are refunded at our discretion.
4. How to ask for a refund
Email support@getmydata.io within 14 days of delivery (or of the promised delivery date), with the email address you used, your order reference or transaction ID from the receipt, and a short description of the problem. We acknowledge within 2 business days. Approved refunds are issued within 5–10 business days to your original payment method; depending on your bank, they may take a few more days to appear.
5. Your statutory rights
This policy does not affect any rights you have under the consumer laws of your country. If you are in the EU or UK, you have a 14-day right to withdraw from a purchase of digital services; by asking us to start work on your order straight after payment you acknowledge that this right ends once the service has been fully performed, and if you withdraw before then you will receive a refund minus the value of work already delivered.